Over the next month, CFE will be making an important upgrade to our accounting system.
This change is designed to give you:
- Clearer visibility into your account
- Easier access to information
- A cleaner, more consistent view of your business with CFE
As we prepare for this transition, we want to be transparent about timing.
Important Timing Note
From February 1–11, our teams will be completing the system transition. During this time:
- We may be slower than usual processing transactions, invoices, and updates
- We encourage customers, when possible, to complete business before February 1 or after February 11
- You can continue to view account information through the CFE Connect app during this period
We appreciate your patience as we make this change. While transitions like this take careful planning, we’re confident this upgrade will make it easier to do business with CFE in the long run.
Thank you for your partnership,
The CFE Team
FAQ’s
Why is CFE making this change?
We’re upgrading our accounting system to give customers better visibility into their accounts, clearer information, and a more consistent experience across services.
When is the change happening?
The system transition will take place in early February, with the primary transition window from February 1–11.
Will this impact my business with CFE?
During February 1–11, some services may take longer than usual as we complete the transition. We recommend completing time-sensitive business either before February 1 or after February 11, when possible.
Can I still see my account information during the transition?
Yes. You can continue to view account information through the CFE Connect app during this time. Starting January 30th, CFE Connect will be in read-only mode. During this time, our team will be working behind the scenes to securely configure the new accounting system to be reflected in CFE Connect. Please note that during this transition period you can still log in and view data as normal, but all payment actions are disabled until the window ends:
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Online payments will be unavailable
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Scheduled payments will be canceled
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Real-time account data will not be reflected in the portal
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We will notify know when the read-only period is complete
Will billing or invoices be delayed?
There may be temporary delays as systems are transitioned. Our teams will work through items as quickly as possible once the system is live.
Do I need to do anything differently?
No action is required. We simply ask for your patience during the transition window and encourage planning around the February 1–11 timeframe when possible.
Who should I contact with questions?
Please reach out to your local CFE location or CFE contact if you have questions.
